At 20210, your personal information is handled with care, transparency, and full respect for your rights as a member in the Philippines. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what controls you have over it. By registering an account or using our platform, you agree to the practices described here.
Last updated: June 2025. Applies to all registered members in the Philippines.
When you register and use your 20210 account, we collect information that is necessary to provide you with a safe, personalised, and compliant platform experience. This includes personal identification details such as your full name, date of birth, nationality, and a government-issued ID for identity verification purposes. We also collect contact information including your email address and mobile number, which we use for account communications, security alerts, and support. Financial information — such as your preferred payment method, transaction history, deposit and withdrawal records — is stored securely to facilitate your activity on the platform and to meet our regulatory obligations under Philippine law. In addition, we collect device and usage data automatically when you access the platform, including your IP address, browser type, operating system, pages visited, and session duration. This technical data helps us detect unusual activity, prevent fraud, and improve platform performance for members across the Philippines.
The information collected by 20210 is used exclusively to operate and improve the platform for Philippine members. Your personal and identity data is used to verify your account, process deposits and withdrawals, and ensure that each registered member meets the eligibility requirements set by applicable Philippine regulations. Transaction and financial data allows us to process payments accurately, investigate disputes, and maintain complete audit records as required by our operating obligations. Usage and device data helps us identify and prevent fraudulent activity, protect account security, and deliver a platform experience that is responsive and reliable across mobile and desktop. We may also use your contact details to send you service-related communications, such as account confirmation emails, security notifications, and important policy updates — these messages are not optional as they are necessary for account operation. Where you have opted in, we may send you promotional updates about offers available through the Promotions and Voucher sections, and you can withdraw this consent at any time through your account settings.
20210 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. There are specific, limited circumstances in which your data may be shared with trusted third parties who assist in the operation of the platform. Licensed payment processors and financial service providers receive only the transaction and payment data necessary to complete your deposit or withdrawal requests securely. Identity verification partners may receive your identification documents solely for the purpose of completing mandatory Know Your Customer checks in line with Philippine regulations. Regulatory authorities, law enforcement agencies, or government bodies in the Philippines may receive data where we are legally required to disclose it, such as in response to a lawful request or to prevent financial crime. All third-party service providers who handle your data on our behalf are contractually bound to process it only for the specified purpose and to maintain appropriate security standards.
The 20210 platform uses cookies and similar tracking technologies to support essential platform functions and to improve your experience as a member. Essential cookies are necessary for the platform to operate — they maintain your login session, remember your preferences, and protect against cross-site request forgery. Analytics cookies collect anonymised data about how pages are used, which helps us identify areas for improvement and ensure the platform performs well for members in the Philippines accessing it on mobile or desktop devices. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect your ability to access certain platform features. We do not use third-party advertising cookies or behavioural tracking technologies that share your browsing data with external advertisers. Our cookie practices are reviewed regularly to ensure they remain aligned with the Philippine Data Privacy Act and evolving best practices for online platform security.
As a registered member of 20210 and a data subject under the Philippine Data Privacy Act of 2012, you have specific rights regarding your personal information that we are committed to upholding. You have the right to request access to the personal data we hold about you, including a summary of what information is stored, how it is being used, and with whom it has been shared. You may request the correction of any inaccurate or outdated personal information by contacting our support team through the process described in the FAQ section. You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we may have to retain certain records. You may also withdraw consent for optional data processing activities, such as receiving promotional communications, at any time without affecting the lawfulness of prior processing. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
20210 applies industry-standard technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and the 20210 platform is protected using secure encryption protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit. Access to personal data within our organisation is strictly limited to staff who require it to perform their specific roles, and all such access is logged and monitored. Payment information is handled in accordance with applicable financial security standards, and full card numbers or banking credentials are never stored on our servers. In the unlikely event of a data breach that affects your personal information, 20210 will notify affected members and the relevant Philippine regulatory authorities within the timeframes required by the Data Privacy Act. We regularly review and update our security practices to address emerging threats and to maintain the trust you place in us as your entertainment platform of choice in the Philippines.
20210 retains your personal information for as long as your account is active and for a period thereafter as required by Philippine law, our operating licence conditions, and legitimate business needs. Transaction records, identity verification documents, and financial data are typically retained for a minimum of five years following account closure in order to meet anti-money laundering and regulatory record-keeping requirements. Account usage data and communication logs may be retained for a shorter period unless they are relevant to an ongoing investigation, dispute, or legal proceeding. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request account closure, 20210 will begin the data retention review process and inform you of the applicable retention periods that apply to your specific account data. You may contact support through the FAQ section if you have questions about how long specific categories of your data are kept.
20210 may update this Privacy Policy from time to time to reflect changes in platform features, applicable Philippine legislation, or our internal data handling practices. When material changes are made, the revised policy will be published on this page with an updated effective date, and registered members may be notified by email where the changes are significant. Your continued use of the 20210 platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how your personal data is being managed. If you disagree with any changes to this Privacy Policy, you should cease using the platform and may request account closure by following the process described in the FAQ section. The most current version of this Privacy Policy will always be accessible at this page and supersedes all previous versions.
If you have any questions or concerns about how 20210 handles your personal data, the FAQ section is the best place to start — it covers identity verification, data access requests, account security, and more. You can also review the Terms and Conditions and Responsible Gaming pages for additional context on how we operate. When you are ready, Register a new account or log in to your existing 20210 account.